![]() ![]() Setting up a no-reply address with an automatic reply If you would like to remedy this, you can take another approach. Non-delivery reports aren’t built for end-user’s convenience – the message that you can customize is neither well visible nor appealing. If someone decides to send an email to this address anyway, they will never receive a reply from you (obviously), but they might receive a non-delivery report, depending on which option you chose.Īlthough you can add an explanation to the NDR, many users will not see it. As a result, you do not have to assign an employee to monitor this address. When this is done, any email sent to will be deleted before it reaches the inbox. Select it from the rules list and use the toggle to enable the rule. Once created, the mail flow rule is disabled by default. Once you are certain that the setup is correct, click Finish to create the mail flow rule. Here, you can leave the default settings and proceed to the Review and finish step by clicking Next once again. Optionally, you can use filters to display shared mailboxes already created in your organization.Ĭlick Next to go to the Set rule settings step. Go to Recipients > Mailboxes and click the Add a shared mailbox button. To create a shared mailbox, open the Exchange admin center. Given its use, you probably do not want to assign a license to a no-reply mailbox. You can create a no-reply address by using a shared mailbox in Microsoft 365, since this kind of mailbox does not need a license. Creating a no-reply address using a shared mailbox That’s why, at least in some cases, it may be better to use a mailbox that someone in your organization actually opens and reads through. Just remember, no-reply mailboxes can cause you to lose valuable leads and leave your customers completely unsupported. If your use case requires no responses at all, instead of going through all the trouble of setting a no-reply mailbox, you can use a non-existent email address as a reply-to address. If you want to avoid those limitations and get a chance to manage email signatures across your company, try CodeTwo Autoresponder for Microsoft 365. There is no way to apply branding to those messages.The “reject the message and include an explanation” action creates a generic NDR with an explanation which is easily overlooked.While the mechanism itself is a must to avoid autoreply storm, the second time a person writes to a no-reply mailbox, they will most probably have forgotten about the automatic response they received a week ago. Its mail loop prevention mechanism sends only one response per email address.Just a word of warning – native autoresponder feature has limited functionality: It’s a good practice to inform your recipients that they sent their message to the wrong address and tell them how to contact you if not by replying to the email they’ve just received. Having user experience in mind, you can consider adding an automatic response to a no-reply mailbox. In the case of such messages, you do not expect any user feedback and most of them are generated and sent automatically.Įven though you cannot stop users from sending emails to a no-reply address, you can create a mailbox which will block all incoming traffic, meaning you will not have to monitor it.īefore you start using a no-reply email address, always consider its applications and consequences of using it. No-reply email addresses are useful in many scenarios, like sending notifications from transaction systems, shipping progress information, etc. ![]() ![]() It’s been updated to present the current steps required for a proper configuration in Microsoft 365. : This article was first published on February 19, 2021. ![]()
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